Online Exam Security and Proctoring

Guidelines for Securing Exams and Classes Online

Academic integrity is of course just as important in a virtual learning environment as it is in an in-person class, and teaching remotely means considering a range of familiar and also some possibly new approaches to ensure that all students are bringing that integrity to their work. Below are a few suggestions to consider.

Key Principles for Assessing Students in a Remote Learning Environment

• Make sure students understand University academic integrity policies and your course-specific expectations:

1. In your syllabus and during class, communicate with your students about your and the University’s expectations of academic integrity and what constitutes a violation of it. For example, to what extent are students allowed to collaborate on assignments? Are exams going to be open-book or closed-book? Are they going to be timed and/or time-bound? What kinds of resources can they use?
2. Informally quiz students on your policies. This will give them a chance to make mistakes when the stakes are low, and will help them generate questions about your expectations before it’s time to hand in an assignment or take a test. Having a conversation to field those questions can also help things go more smoothly by simultaneously addressing student questions regarding assignment due dates and other information in the course.

• Require students’ explicit commitment to academic integrity: Include waivers at the top of tests/online assessments that require a click before the assessment can be submitted; i.e. “I certify that all work on this assessment is entirely my own and does not violate Georgetown’s Academic Integrity policies.”

1. For online testing, use available software applications to ensure academic integrity for online testing:
   1. For higher-stakes testing, consider using Proctorio, a robust exam proctoring option, available from within Canvas
      1. This provides our most secure testing environment. It provides for student identity verification, video capture, remote proctoring, and web browser lockdown.
      2. Proctorio is not currently available for mobile devices and there are some minimum technological requirements (such as a webcam with 320×240 VGA resolution or better). For students with inadequate technology, consider alternatives (such as those articulated below), or one-off solutions like FaceTiming with a student during an exam.
      3. Some students may feel that software like Proctorio creates an overly protective environment. Others may have privacy concerns–please see Proctorio’s privacy policy for information on the privacy protections that Proctorio guarantees.
   2. For lower-stakes testing, consider using Canvas as the testing platform and visual proctoring using zoom.
   3. Deciding on whether to use Proctorio, other means of integrity assurance for online testing, or alternative mechanisms for assessment requires balancing technological and other concerns with the ultimate goal of fair and rigorous assessment. Whether using Proctorio or not, use built-in quiz tools within Canvas to secure your exams:
      1. Randomize questions to make it harder for students to compare notes on an exam. Find out about randomizing questions in Canvas.
      2. Set up an access code for a test in Canvas and only share that password when you are ready to have students begin the test.
      3. Limit the time during which a student can complete an online assessment to something that is reasonable, yet prevents their looking up answers.
2. Consider assessment mechanisms alternative to online testing. Could an online quiz or exam be replaced with a project, paper, or discussion-based assessment?

Continue to employ usual best practices for written assessments such as student papers or projects, including using Turnitin to check for plagiarism also available within Canvas—and let students know that you’re going to be doing that.

For information about Student Data Privacy, please visit here.

Proctorio

Proctorio is a secure, online test taking solution that enables you to ensure academic integrity for your exams and quizzes from within Canvas. It is fully automated, scalable and integrated into Canvas. With its machine learning and advanced facial detection technology, Proctorio incorporates a broad range of features, such as identity verification, test monitoring, and others designed to support academic integrity.

Note: Given the transition back to campus in Fall 2021, Proctorio is no longer available as an enterprise app in Canvas. It can be made available on a case by case basis. In order to do so, please send a request to cndls@georgetown.edu. A member of the CNDLS team will reach out to discuss Proctorio’s affordances for your specific needs and make it available for the course if that is the best course of action.

Considerations

When deciding to set up a Proctorio-enabled exam, please consider the following:

• Students need access to a computer (Windows or Mac), a webcam, and adequate Internet service. Proctorio does not work on tablet computers or smartphones. We recommend you survey students before implementing Proctorio to determine if they have the required hardware setup and Internet access. If you run into problems, see this UIS page on internet connectivity issues.
• Proctorio works in the Chrome browser only (for both instructors and students).
• In many cases, it may make more sense to consider alternative assessment ideas rather than use proctoring software. For essay, short answer, take home, and open book/Internet exams, a Canvas online assignment may suffice if proctoring is not needed. For more ideas, see our Academic Integrity Alternatives to Proctoring Software page.

Proctorio Guides

Proctorio is an online proctoring tool that works as a monitoring tool for your Canvas quizzes. Follow these steps to get started:

• Install the Proctorio app in your course (contact cndls@georgetown.edu)
• Enabling Proctorio in Your Canvas Course
• Setting Up a Canvas Quiz with Proctorio
• Communicating with Students
• Reviewing the Proctorio Gradebook
• Troubleshooting an Access Code Problem

Faculty Support and Additional Resources

You can contact Proctorio Support via live chat from within Canvas 24/7 after you enable Proctorio in your course using the Chrome extension you installed. You can also email Proctorio support at support@proctorio.com.

Student Support and Resources

24/7 support is available for students by visiting Proctorio Support.

See also Proctorio Best Practices for Students (PDF).

To use Proctorio students are required to:

• Use a computer with a functioning webcam and microphone (no iPads, kindles, or mobile devices)
• Have a reliable internet connection
• Use Google Chrome browser
• Install the Proctorio extension to the Google Chrome browser
• Use a quiet private location
• Have a GU photo ID ready to show (if instructor requires)

Recommended Settings

Certain exam settings work best for certain use cases. Visit Recommended Settings for Popular Exam Types to review different exam settings.

NOTE: In order to access the links below be sure to be logged into your Proctorio enabled Canvas course first.

• To allow students to write on paper during the exam, see Recommended Settings for Open Note (physical notes)
• To allow students to use the Internet or certain web pages during the exam, see Recomended Settings – Open Note (internet)
• To allow students to use another software (e.g. Excel) during the exam, see Recommended Settings – External Applications

Securing Canvas during exams

What can I do when I give an exam outside of Canvas?

Disable, unpublish, or suspend access to Canvas course content

It is good practice to clearly communicate to students why parts or all of the course are made inaccessible during an exam.

• Instructors can temporarily unpublish course navigation links, course modules, items within modules, or files.
• Instructors may suspend access to the entire course: https://canvas.georgetown.edu/faculty-resources/faqs/access/#prevent

Please note

• Students may have downloaded this content or opened it on their own device, so unpublishing it is not a guarantee that the content is inaccessible.
• Course content hosted on third-party tools, such as Panopto and Sharestream, can be accessed from the tools’ site even when it is hidden in Canvas.

Restore Canvas course content

• Instructors can restore access to the course after the exams are complete: https://canvas.georgetown.edu/faculty-resources/faqs/access/#restore

What can I do when I give an exam in Canvas?

Unpublish access to Canvas course content

• When students take an exam as a Canvas quiz or as a Canvas assignment, instructors still have the ability to unpublish modules, pages, or files.
• Communicate with students clearly about what kinds of data you will consider in instances of suspected academic dishonesty.

Note about Canvas quizzes

• Canvas quizzes generate an activity log that instructors can review. This log keeps track of when students begin the quiz, answer questions, and submit the quiz, among other information. This information should be reviewed with caution, as reports that students “stopped viewing the quiz” can occur because students do not move their pointer or click for 30 seconds.
• Canvas support indicates that the “Stopped viewing the Canvas quiz-taking page” message occurs:
  • when you’re inactive within Canvas (after 30 seconds)
  • when your mouse is inactive in a window outside of Canvas (after 15 seconds)
  • when you actually click outside of Canvas.
• According to Instructure, “Quiz logs should not be used to validate academic integrity or identify occurrences of cheating.”

Resources/Further Reading

1. How do I view a quiz log?
2. Dartmouth Cheating Debacle: 3 Initial Observations. By Phil Hill on May 11, 2021 05:30 pm. In one case this limitation has been specifically called out in the Canvas Community forums. “You can view quiz logs to view the status of your student quizzes. This feature is designed to help you investigate problems that a student may have in the quiz and gain insight into your quiz questions. Quiz logs are not intended to validate academic integrity or identify cheating for a quiz.”