During the pandemic, the Instructional Technology Aide (ITA) program has connected faculty with student aides to help create a seamless virtual course environment. ITAs, who take care of the technical logistics of a course, allow faculty to focus on engaging with their students and their course content. ITAs have provided great value and insights that faculty can take moving forward. To requests an ITA, please fill out this form.
ITAs reported having most often performed the following technology services for faculty:
Each faculty member decided how they could best use ITAs’ help. ITAs were trained to help:
Maintain the virtual environment
Monitor course activities
Support communication about expectations
TAs have content knowledge and assist with teaching. ITAs may or may not have content knowledge. Their role is to help the course run smoothly, with a focus on tech support.
We interviewed ITAs about their own experience—and what they observed in their role about learning remotely. They shared fascinating insights, which we’ve put together as an episode of our What We’re Learning About Learning podcast series:
[My ITA] has saved my life by allowing me to focus on both content and planning. She is available for all classes and I often make her the host so she can deal with technical issues while I concentrate on discussions. She will also contact students with updates on asynchronous work, syllabus changes and more. She keeps track of attendance and let’s me know if some students are infrequently missing discussions. -Faculty Member with an ITA
I am SOOO grateful for the Technical Assistant program. Mine is amazing – she is responsive, engaging, and resourceful. -Faculty Member with an ITA
I liked how the technical assistants were able to help the professors run the class more smoothly. -Student in a class with an ITA
Please contact Tammi Damas in the Provost’s Office for more information.